Knowledge base

When you buy a new product, it should look and function exactly as advertised. But do you know what your rights are if your new washingmachine leaks, or if a green door is delivered instead of the blue one you ordered from the internet? Well we collected some useful documents for you which may help you to find out.

 

 

 

AttachmentSize
European Commission's communication on Customer Guarantee 2007154.39 KB
The Unfair Commercial Practices Directive Brochure708 KB
REGULATION (EC) No 648/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL310.31 KB
COMMISSION REGULATION (EC) No 907/200652.06 KB